Vol73-12 December 2023
Member newsletter for Southern Maryland Electric Cooperative
We value you as a member and want to ensure you are receiving the best customer service possible. We know our members lead busy lives, so we want to make it easy for you to interact with your cooperative, and that means providing multiple 24/7 platforms that enable you to do business with us at your convenience. As part of SMECO’s strategic plan, we have been expanding our self-service options with the goal that our members will be able to perform 100 percent of their core business transactions with us digitally, if they choose. Here are some of the options currently available.
Enhanced Account Manager Portal
SMECO’s customer service portal is a one-stop shop for a wealth of information and quick self-service tools. The following list is just a sample of what is available in the portal.
- Get your account balance
- Make a payment
- Make a payment arrangement
- Enroll in budget billing
- Enroll in and update your AutoPay
- Enroll in E-billing
- Report an outage and check your outage status
- Sign up for start/stop service
- Monitor your energy usage and your bill
- Manage your e-mail and text Notification Preferences
Setting up your online account in the portal is quick. Visit smeco.coop and click the ‘Sign In’ button at the top of the page. Choose the option to sign up and the prompts will quickly get you to your personal and detailed account information. Learn more at smeco.coop/accountmanager.
No Sign-In Needed
You can make a payment, set up start/stop service, and report an outage on our website without ever having to sign in. We have provided quick links on the front page of smeco.coop to help you quickly navigate to our most common member requests.
Automated Phone Services
Use the Mobile App or Text
SMECO created a mobile app for our members that puts many of our tools at the tip of your finger, enabling you to do many things, including access Account Manager, make a payment, and report an outage. It’s free to download and easy to use. Search for “SMECO 24/7” from the Apple App Store or Google Play and inst all. You can also text “MOBILE” to 76326.
Speaking of texting, you can also sign up for our texting service to receive outage updates, check your account balance, make payments, and more. Register your text-enabled cell phone by texting REG to 76326 (SMECO). You will receive prompts to follow to complete your sign-up request.
Our customer care center loves to help our members with their account needs, but we know that many times you may prefer the convenience of quick and easy digital, self-service options. At any time, you can utilize the many platforms available, including Account Manager, SMECO’s 24/7 mobile app, and our website to get the information you want, when you want it.