Each year SMECO publishes its Customer Rights and Responsibilities PDF booklet, in compliance with Maryland Public Service Commission Regulation COMAR 20.30.04.03. The Cooperative distributes a copy to each customer once each year.
If you would like a copy, you can download it as a PDF document. If you want a copy mailed to you, call 1-888-440-3311 or contact us by e-mail.
You can also view the information from the booklet at the links below.
- History
- Service Commitment
- Reporting an Outage
- Contact Information
- Offices and Hours
- Service Area
- Requesting Service
- Customer Choice
- Landlord Agreement
- Discontinuing Service
- Electric Meter
- Reading Meter
- Billing Information and Procedures
- Budget Plan
- Bill Extender
- Smart Meter Opt-Out Fee
- Late Payment Fee
- Returned Item Charge
- How To Compute Your Bill
- Power Cost Adjustment
- Past Due Amount
- Rates
- Prepare for A Power Outage
- Customer Deposit Policies
- Termination and Reconnection Polices
- Energy Assistance Programs
- Inquiry Procedures