SMECO Contact Center

Contact Us

General Questions:

We’re open 24/7. Call 1-888-440-3311 to reach our contact center and automated services.

For the Hearing Impaired for TTY/HCO services, call the Maryland Relay at 1-800-735-2258.

Send us an e-mail for general questions about SMECO’s services or non-outage problems.

If you wish to use your own e-mail to contact us, use our encryption service to ensure the confidentiality of your information.

Outages:

Report power outages online, or call 1-877-747-6326 (1-877-74-SMECO).

SMECO 24/7:

Text us or download our free app to report outages or pay your bill.

Inquiry Procedures:

Customer calls are directed to SMECO’s Customer Care Center in Hughesville, where Customer Care Representatives (CCRs) are trained to assist you.

SMECO members may contact a CCR any time by filling out the Contact Us form. In addition, SMECO has a toll-free phone number available 24 hours a day, 7 days a week; that number is 1-888-440-3311.

When making a bill-related inquiry through our website or by phone, please have available the name on the bill of the account in question and the account number. We require this information, or the social security number on the account, to maintain your privacy and to help our representatives assist you in a timely manner.

Service Locations:

Due to the COVID-19 outbreak, SMECO’s customer service counters in Hughesville and Leonardtown are closed to the public.

Mailing Addresses:

Payments

SMECO
P.O. Box 62261
Baltimore, MD 21264-2261

Correspondence

Southern Maryland Electric Cooperative
P.O. Box 1937
Hughesville, MD 20637-1937

Delivery/Shipping

Southern Maryland Electric Cooperative
14950 Cooperative Place
Hughesville, MD 20637

Board Members and Key Staff:

About This Website:

Submit questions about this Web site to SMECO’s Webmaster. If you have questions about your SMECO account, please submit them on our form for general questions.

Job Seekers:

View and apply for positions in our workforce.

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