Customer Service

You can accomplish many transactions online by using the links below. But if you need to call, SMECO’s Customer Care Center representatives are available 24/7 for assistance at 1-888-440-3311.

Sign Up for Service
Disconnect Service (also available through Account Manager)
Sign Up for AutoPay (also available through Account Manager)
Request Budget Billing (also available through Account Manager)
Report an Outage
Report Outside Lights Off
Join CoolSentry
Request Third-Party Notice
Landlord Agreement
Special Needs Customers

For New Members:

SMECO Energy Rates

April 2021

Residential: $0.064216
(6.4216 cents)
Commercial Non-Demand: $0.064728
Commercial Demand: $0.059630

If you are considering a new energy supplier, compare SMECO’s energy rates when evaluating your choices.

Customer Choice

Helpful Tips

The customer service center at the Leonardtown office will be open through May 28, 2021. While the new SMECO facility is undergoing construction, the office will remain closed until the new customer service center opens this winter. Here are other ways to pay your bill.

Download the SMECO 24/7 mobile app to report your outage and pay your bill from your smartphone.

You can text SMECO to report an outage, check your bill, and pay your balance. To sign up, text REG (register) to 76326 (SMECO).

SMECO Spotlights

Get instant rebates of up to $7 on select ENERGY STAR certified LEDs.