Customer Service

You can accomplish many transactions online by using the links below. But if you need to call, SMECO’s Customer Care Center representatives are available 24/7 for assistance at 1-888-440-3311.

Sign Up for Service
Disconnect Service (also available through Account Manager)
Sign Up for AutoPay (also available through Account Manager)
Request Budget Billing (also available through Account Manager)
Report an Outage
Report Outside Lights Off
Join CoolSentry
Request Third-Party Notice
Landlord Agreement
Special Needs Customers

For New Members:

SMECO Energy Rates

January 2021

Residential: $0.063388
(6.3388 cents)
Commercial Non-Demand: $0.069351
Commercial Demand: $0.060508

If you are considering a new energy supplier, compare SMECO’s energy rates when evaluating your choices.

Customer Choice

Helpful Tips

Download the SMECO 24/7 mobile app to report your outage and pay your bill from your smartphone.

You can text SMECO to report an outage, check your bill, and pay your balance. To sign up, text REG (register) to 76326 (SMECO).

Get instant rebates of up to $7 on select ENERGY STAR certified LEDs.

SMECO Spotlights

Unclaimed funds may be waiting for you. To see if you have an uncashed check, search our Unclaimed Funds list.

SMECO is offering $1,500 college scholarships to four high school seniors who are graduating in 2021.

$1, $5, or $10 a month could help your neighbor keep the lights on. Sign up for Members Helping Members and receive a free long-sleeve T-shirt.