Both the customer and contractor will receive a pre-approval letter once the application has been reviewed and approved. Applicants who submit incomplete applications will be notified and asked to provide additional detail so the review process can be completed. Once the project has been completed, and the associated paperwork is submitted, the Business Solutions team will review all necessary material. Once payment has been approved, the customer and contractor will receive a letter indicating payment approval and amount. The party receiving the payment will typically receive the payment within four weeks after payment approval. Customers may contact the Business Solutions team at any time with additional questions about the process or status of an application.