I reported my outage online and requested a callback. Why didn’t I receive a callback?

If you report your outage through SMECO 24/7 via text message—after you have reported your outage online—the text message report overwrites the online report and your callback number is cleared from our system. You will receive a POWER RESTORED notification via text message in place of an automated call. If you want to receive a callback, please call SMECO at (888) 440-3311 or go online to use the outage reporting system and provide your callback number again.