EV Charging FAQs – Southern Maryland Electric Cooperative

What if I have other questions, comments, or concerns?

Call the Shell Recharge customer care team’s 24/7 driver support hotline at (855) 900-7584.

Can EV charging stations be used in the rain or snow?

Yes! Stations are safe to use in all weather conditions, but charging may be slower in cold or hot conditions.

How can a driver order a Shell Recharge card?

After signing up, log in to your driver account to request a Shell Recharge RFID card, or call (855) 900-7584.

How can a driver find the Shell Recharge app?

The Shell Recharge app is available for free on the Apple App Store and Google Play.

What if I need help?

The Shell Recharge customer care team is available to help 24/7 at (855) 900-7584.

How much does it cost to use?

Session fees vary and are determined by the site owner, but the Shell Recharge app lists prices for each station. Call (855) 900-7584 for more information.

Can a driver pay with a credit card?

Of course! You can add your credit card and pay through the free Shell Recharge app, or by calling (855) 900-7584.

Can any electric vehicle use any recharge station?

Level 2 chargers require compatibility with connector J1772. Level 3/Direct Current Fast Charging stations require CHAdeMO or CCS compatibility.

How does a driver start a charge session?

Start charging through the free Shell Recharge app, a Shell Recharge card, or by calling (855) 900-7584. You can also sign up on the Shell Recharge website.