FlexHome FAQ

Participants can opt out of events for any reason. Members with Rheem devices can opt out using the EcoNet app. Get more information.

If you want to participate but don’t see your water heater brand listed here, email us to express your interest in enrolling your AO Smith, GE, LG, or other Wi-Fi-connected water heater. We will let you know as other water heater models become eligible for this pilot.

Reach out to SMECOFlexHome@icf.com with any other questions.

Email SMECOFlexHome@icf.com.

Email SMECOFlexHome@icf.com to request your unenrollment from the pilot. Once you have been removed from the pilot, your water heater(s) will no longer be controlled, and you won’t receive the bill credits.

• We aim to minimize discomfort through limited periods of water heater adjustment. Adjustments should have little to no impact on your comfort and you may not even notice the adjustment.
• Your participation is voluntary, and you will retain control of your water heater. You can easily opt out of an event for any reason.
• If you have any issues, email SMECOFlexHome@icf.com.

The typical event duration may last a few hours or less, and only on non-holiday weekdays. Once the event is over, your water heater will return to its normal setting.

Depending on your provider, notifications will appear on your water heater or in your web/mobile application. Adjustments should have little to no impact on your comfort and you may not even notice the adjustment.

• If you already own an existing eligible water heater:
  1. You can enroll through our online portal.
• If you don’t own an existing eligible water heater:
  1. You can purchase a new water heater through SMECO’s Home Energy Improvement Program and receive rebates of up to 75% of the total cost (an average of $1,100).
  2. Once you have your new water heater installed and activated, enroll in the FlexHome pilot through our online portal.

Once SMECO confirms your eligibility, you will be enrolled. You will receive notification of your enrollment status via the email address provided in your account registration.

You can find the terms and conditions on our enrollment portal or via this link.