Text Messaging FAQ – Billing & Payment Notifications – Southern Maryland Electric Cooperative

If I have a past due account, will making a payment via text prevent me from being disconnected?

Past due accounts are blocked from paying by text. Please contact SMECO at (888) 440-3311 to speak with a contact center representative.

Can I pay more than one bill at a time?

For security reasons, you can only make a payment on one account at a time when using pay by text.

Can I make a partial payment?

The text to pay feature can only be used to pay the entire account balance. Please utilize one of our other payment methods to make a partial payment. You may make a payment online without logging in using our Pay My Bill portal or you may log in to Account Manager to manage your account.

How long will it take for my balance to update?

Payments are processed after 7 p.m. on business days. Payments made after that time will be processed after 7 p.m. the next business day.

When I create my wallet, is there a way to create more than one?

Each user may set up one wallet and one payment method in Account Manager.

What is a “wallet”?

A wallet is where your payment method is stored. You create a wallet, in our secure website, by entering your credit card or checking account information. To pay by text, each account must have its own wallet.