Please first check the circuit breaker at the property. If power is still not restored after checking the breaker, either text OUT again to 76326 (SMECO) or call (877) 747-6326 to report the outage again. Additional damage may exist at your location that SMECO was not previously aware of when making the original repairs. Texting OUT again notifies SMECO that additional repairs may be required. It is important to remember that if there is visible damage to SMECO's electric system, such as damage to the electric meter or transformer, you must call (888) 440-3311 to report the damage to a SMECO customer service representative. In case of emergency, like downed power lines, call 911 before calling SMECO.
Text Messaging FAQ – Troubleshooting
You may receive a message that says ON, OFF, or NO KNOWN OUTAGE. Even though your neighbor's power is out and they have reported the outage, SMECO may not be aware that your power is also out. Please text OUT to 76326 (SMECO) to report your outage. After your outage is reported you can text STAT to 76326 (SMECO) to see your account as OFF.
No action is required on your part. There may be a delay between when your power is restored and when a power restoration text message is sent. A number of factors may contribute to this occurrence, such as the scale of restoration efforts or the ability of field technicians to access systems to complete the outage ticket. The power restoration message is intended to notify you that power was restored in the event that you are not at the registered property that experienced the outage.
If you report your outage through SMECO 24/7 via text message—after you have reported your outage online—the text message report overwrites the online report and your callback number is cleared from our system. You will receive a POWER RESTORED notification via text message in place of an automated call. If you want to receive a callback, please call SMECO at (888) 440-3311 or go online to use the outage reporting system and provide your callback number again.
Please call SMECO at (888) 440-3311 to report your issue, so we can investigate the matter and find a solution.
There are a few different reasons why a user may not receive a registration text message.
- Unsupported mobile carrier - At this time, SMECO's text messaging service is supported by major mobile phone carriers and most others. We are continually looking for ways to enhance SMECO's text messaging service and anticipate adding more mobile carriers in the future.
- Text messaging blocked - If your mobile carrier is supported, you may have a setting on your mobile phone's account that is blocking incoming text messages. Please contact your mobile provider to ensure that text messaging is enabled.
- Short code messaging blocked - If your mobile carrier is supported, you may have a setting turned on for your phone's account that is blocking short code messages. Short code messages are any messages that come from a short number such as 76326 (SMECO). Please contact your mobile carrier to change your account setting to allow short code messaging.
Please call SMECO at (888) 440-3311 to report your issue, so we can investigate the matter and find a solution.
- Please call SMECO at (888) 440-3311 to report your issue, so we can investigate the matter and find a solution. When an address is more than 23 characters, you may see an abbreviated address of the first 10 characters and the last few characters. For example, "12345 Southern Maryland Cooperative Dr" may appear as "12345 Sout__ve Dr."
Please check back later the same day and try to register again. If you still experience a registration error, please call SMECO at (888) 440-3311 to report your issue, so we can investigate the matter and find a solution.