Account Manager – Maintenance Notice

Due to system maintenance, Account Manager will be unavailable on Thursday, May 30, from 7 to 11 p.m.

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Text Messaging FAQ – Using Text Messaging

Why am I receiving unsolicited messages?

When you register for SMECO 24/7 you agree to receive SMS alerts and notifications on your mobile telecommunications device from SMECO for purposes of providing you notices and alerts regarding your account. In the event of a power outage, SMECO may send unsolicited text messages regarding billing and payment notices, power outages and outage updates, including estimated time of restoration (ETR), and power restoration notices. If you no longer want to receive unsolicited messages from SMECO, text PAUSE to 76326 to temporarily stop Proactive Outage Notifications. You can text RESUME to 76326 at any time to start Proactive Outage Notifications again.

What types of power outages are appropriate to report to SMECO via text message?

You can use SMECO 24/7 to report an outage when the power is completely out at the property or account you have registered; you may also report a partial outage if only part of the property is out of power. Please check the property's circuit breakers before reporting your outage to ensure that you do not have a blown circuit that can be reset. It is not necessary to report lights that flicker once or twice; the occasional flickering of lights is a result of SMECO's electric system working as designed to prevent damage during storms and other potential outage events. If there is visible damage to SMECO's electric system, you must call (888) 440-3311 to report the damage to SMECO. In case of an emergency, such as downed power lines, you may call 911.

If my Estimated Time of Restoration (ETR) has passed and I am still without power, do I need to text OUT again?

You do not need to text OUT again. While the estimated time of restoration (ETR) may have passed, our crews are still working to restore your power. We may have to update the estimate based on a number of factors, such as evaluation of damage from an on-site crew, changing weather conditions, additional problems that occur, or any specialty crews or equipment needed for repairs once the damage is assessed. While we do our best to keep the ETR and other information updated, our first priority is getting your power back on. You will receive a text message with an ETR update, or you can text STAT to 76326 (SMECO) at any time to see your latest ETR. You will receive a text when your power is restored. If you receive a message indicating that your power has been restored but you are still without power, please check your property's circuit breakers and, if necessary, report the outage again by texting OUT to 76326 (SMECO). You can also visit SMECO's outage map to view the number of outages and the ETR for your area if available.

Why did I receive a message that my Estimated Time of Restoration (ETR) is not available?

An estimated time of restoration (ETR) will not be provided until after a crew has arrived on site and assessed the damage. After the crew determines how long repairs will take, the ETR will be displayed on SMECO's outage map and you will receive a text message with an ETR update. During major storm events or other times when there is a high volume of outages, the ETR may not immediately be available when the outage is reported. If an ETR becomes available, you will automatically receive a text message with that information. You can also visit our outage map to view the number of outages and the ETR for your area. It is important to remember that we attempt to estimate the time of restoration to allow you to plan and safely await restoration, but an ETR is only an estimate. We may have to update the estimate based on a number of factors, such as evaluation of damage from an on-site crew, changing weather conditions, additional problems that occur, or any specialty crews or equipment needed for repairs once the damage is assessed. We do our best to keep you aware of updated information.

If I move from an account that is registered for SMECO 24/7, do I need to cancel or re-register?

Once your account is closed, text STOP to 76326 (SMECO). If you are registered for more than one account, you will be prompted to select the account you wish to cancel. If your new address is located in SMECO's service area, please text REG to 76326 (SMECO) and follow the instructions to re-register for SMECO 24/7 with your new account. You can also manage your text and email Notification Preferences in SMECO's Account Manager.