Customer Care Rep Trainee

Job Details

Status

open

End Date

Until Filled

Job ID

151

Job Type

FULL TIME/EMPLOYEE

Job Description

US:MD:HUGHESVILLE

FULL TIME

SUMMARY:

WE HAVE IMMEDIATE FULL-TIME OPENINGS FOR CALL CENTER ORIENTED CUSTOMER SERVICE PROFESSIONALS! Southern Maryland Electric Cooperative (SMECO) is a customer-owned electric cooperative providing electricity to more than 165,000 customers located just south of Washington, D.C. SMECO’s Customer Care Representatives are the frontline of our company. We are seeking candidates with excellent customer service and strong computer skills that can deliver the best-in-class service with each member interaction. Starting salary is $27.75 hourly, paid training.

RESPONSIBILITIES:

• Learns to answer all incoming calls/inquiries and customer requests by offering prompt, confidential assistance.

• Responds to complaints and requests for information and assistance by understanding and utilizing all related system applications, business tools and business process. Uses information obtained through contact with customers to advise supervisor of trends in customer concerns, suggestions, and possible new services or products.

• Learns to monitor and complete follow up with customers to ensure customer service requests and/or issues are resolved.

• Learns how to prepare correspondence to handle customer inquiries and prepare and submit statistical data.

• Informs customers of various SMECO payment plans or outside assistance programs as they may apply to the customer’s needs; enrolls customers in appropriate SMECO plans.

• Learns to utilize, update and maintain related system applications to ensure data integrity.

• Participates in training and testing for: system upgrades, new processes and job knowledge and sharing.

REQUIRED SKILLS:

• Must be 18 years of age or older

• Must have at least 3 years of customer service experience. Call Center experience is preferred.

• Must be flexible and willing to work overtime as needed.

• Dependable and possesses strong work ethic

• Pays attention to detail

• Communicate effectively

• Must be able to complete training successfully

• Strong team player & service-oriented worker

• Successful completion of customer service skills assessment required

• Must pass background check and drug/alcohol tests.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Interested applicants should apply via our website at www.smeco.coop/careers.

Notice of Equal Opportunity Employment

We expect employees to be honest, trustworthy, and operate with integrity. Discrimination and all unlawful harassment (including sexual harassment) in employment is not tolerated. We encourage success based on our individual merits and abilities without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, disability, marital status, citizenship status, military status, protected veteran status or employment status. We support and obey laws that prohibit discrimination everywhere we do business. We fully consider all qualified applicants including those with a criminal history.