A customer who is unable to pay for electric service in accordance with SMECO’s billing practices may, under certain circumstances, negotiate an alternate payment plan. The alternate payment plan will take into account the customer’s circumstances, financial condition, and payment history.
An alternate payment arrangement must be confirmed prior to the termination date. Alternate payment arrangements can be made by calling a Customer Care Center Representative or by going online to Account Manager. The confirmed plan will be noted on the customer’s account record at SMECO. If the customer fails to meet the obligations agreed upon, SMECO may initiate turn-off procedures without further notice for a past-due balance.