Updated July 2, 2020, 5:20 p.m.
SMECO has taken the following steps to comply with best practices in response to the COVID-19 outbreak.
- As of 4 p.m., Friday, March 20, SMECO’s customer service counters were closed to the public. We have a number of free, easy ways for customer-members to pay their bills.
- Maryland Gov. Larry Hogan's order to continue the moratorium on disconnecting electric customers for nonpayment, which has been in effect since mid-March, ends August 1, 2020. Members are encouraged to pay what they can to avoid a large bill later.
- If you need assistance paying your SMECO electric bill, there are a variety of programs available.
- SMECO encourages customer-members who can contribute to the Members Helping Members program to enroll. New participants are eligible for a reward!
- Our work is vital to the community, but our employees’ health is also important, so we have reduced the number of personnel who report to SMECO’s offices by having more than 200 employees work remotely.
- Line workers and servicemen are working staggered shifts to maintain social distancing. Furthermore, employees who work in the field can start their workday without reporting to the office.
- We are suspending the use of compressed work schedules for all personnel in order to make sure we have staffing continuity and coverage.
- We have suspended non-essential SMECO travel, and we are also discouraging non-essential personnel from entering our facilities.