- Please call us at (888)-440-3311 or use the Connect Service form.
- We will need the exact address of the home, apartment, or business you are moving into
- Please provide the date the service should go in your name
- Moving on the weekend? We need to turn on the service on Friday (if it’s not a holiday)
- Moving on a weekday? We may turn the service on as late as 4 p.m. So if you want it on early, make sure it’s on the day before you move
- New residential customers will be required to establish credit with SMECO or pay a customer deposit
- Deposits can be paid in installments depending on the amount
- After meeting certain requirements, the deposit may be refunded after 16 months
- If you meet certain criteria you may be eligible to have your deposit waived
- Provide a credit report run in the last 12 months with a FICO score of 650 or higher.
- Provide a letter of credit from another utility
- Credit reports or letters of credit can be e-mailed to SMECO
- SMECO can disconnect service in the winter months
- SMECO first makes every attempt to collect past due debt—up to and including a personal visit to the residence—prior to disconnecting the service
- Our Contact Center representatives are available at 1-888-440-3311 from 7 a.m. until 7 p.m. Monday through Friday, except holidays
SMECO offers several free options for paying your bill.
- Text us or download our free SMECO 24/7 App
- Use our automated phone system at (866) 528-7757
- Call one of our representatives at (888) 440-3311
- Go to our SMECO website to pay your bill directly or log in to your Account Manager.
- Use your online banking website
- Go to one of our offices in Hughesville or Leonardtown – Look up the office locations on our Service Area page and hours of operation
- Pay at a local Walmart (The stores charge service fees)
Visit our page on Ways to Pay for more information.
- To avoid possible fraud concerns, customer overpayments will be reviewed on an individual account basis – Please contact us at (888) 440-3311.
- Our walk-in lobbies in Hughesville and Leonardtown are open Monday through Friday, 8 a.m. – 4 p.m., and closed on holidays – Visit our Contact Us page for more information
- Our Contact Center representatives are available at 1-888-440-3311 from 7 a.m. until 7 p.m. Monday through Friday, except holidays.
- SMECO is available 24 hours a day, seven days a week to rapidly respond to power outages and provide dependable customer service.