Rights & Responsibilities

Our Service Commitment

SMECO makes every reasonable effort to provide continuous and uninterrupted service to our customer-members. We monitor service reliability using three indices established by the electric utility industry.

When a landlord enters into a Landlord Agreement with SMECO and a tenant requests the electric service to be disconnected, SMECO automatically transfers the service into the landlord’s name.

  • The landlord is responsible for the service application fee and charges for electricity beginning with the effective date given by the tenant
  • If a Landlord Agreement is on file or noted with the Co-op, a $10 service fee is assessed if the service is transferred from the tenant into the name of the landlord, rather than the standard service application fee of $25
  • If a tenant’s service is disconnected for nonpayment, the Landlord Agreement does not apply
  • The landlord is responsible for notifying SMECO when a property is sold, in order to cancel the Landlord Agreement and related future billing responsibilities
    • If SMECO is not notified, the landlord remains responsible for any and all usage incurred
  • The Landlord Agreement will be cancelled if the landlord fails to pay balances due that are incurred while in the landlord’s name