As of July 6, 2026, at 2:43 p.m., all July 4 storm-related outages have been resolved.
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SMECO is experiencing technical difficulties with our payment processing through Account Manager. We apologize for any inconvenience. In the interim, the Pay Your Bill feature is accessible. Thank you for your patience and understanding while we resolve the issue.
Please be advised that Energy Use Insight data beyond March 11 is temporarily unavailable. We appreciate your patience and will restore access to your updated Energy Insights as soon as it is available.
SMECO is currently experiencing an issue with the estimated weekly usage emails. We appreciate your patience and understanding while our team resolves this issue.
SMECO is experiencing technical difficulties with our payment processing system. We apologize for any inconvenience. To access your account information, log into Account Manager. Thank you for your patience and understanding while we resolve the issue.
We are experiencing technical issues with our SMECO 24/7 mobile app on Android devices. While we work to resolve the issue, please use our website's self-serve options. Thank you for your patience.
SMECO’s Customer Service locations will remain closed through Tuesday, January 27, because of inclement weather. Our members are still able to manage their accounts from the safety of their homes using Account Manager, the SMECO24/7 app, or by calling 888-440-3311 to speak with a representative.
Verizon Wireless is currently experiencing issues with its voice and data network, which may impact your ability to reach SMECO. While Verizon is working to resolve the situation, please use the links below. Thank you for your patience.
Our offices will be closed on Friday, December 26. If you are experiencing a power outage, use the Report an Outage button or call 1-877-74-SMECO (1-877-747-6326), and we will respond promptly.
We are experiencing technical issues with our phone systems, due to a nationwide network issue. While the nationwide provider's engineers are working to resolve the issue, please utilize self-serve options. Thank you for your patience.