Frequently Asked Questions
No. You can still pay your bill and report an outage. Just use your SMECO account number and ZIP code.
You can manage your SMECO account, view your balance and account history, make payments, change your notification preferences, and report outages.
On the SMECO 24/7 app’s home screen, click "Account Manager" and sign in using your account's username and password. You will see the current amount due, the due date, and the last payment made. Click on "Bill History" or "Payment History" for more detail.
On the home screen, click "Pay Your Bill," and sign in to your account. Or you can click "Account Manager," select your account and sign in, and click "Pay Bill." At the "Pay Your Bill" screen, enter and confirm the amount you wish to pay, choose your payment method, and click "Confirm" to pay.
Click on "Report Outage" on the home screen, sign in to your SMECO account, and click the "Report Outage" button. To complete the outage reporting process, click "Yes" to indicate that all your lights are out. Then click the "Submit" button.
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SMECO 24/7 App Terms & Conditions
You have subscribed and expressly consented to receive SMS alerts and notifications on your mobile telecommunications device from Southern Maryland Electric Cooperative (SMECO) for purposes of providing you notices and alerts regarding your account. You acknowledge, understand, and agree to the following.
As a registered participant in SMECO’s Text Messaging Service (Text Service), you will have the ability to send certain messages to SMECO about your electric service and to receive updates about and communications regarding power outages, electric service, and account information.
By sending a text message for participation in SMECO’s Text Service or by using our Text Service at any time, you are agreeing to the SMECO Text Service terms and conditions set forth below (Terms and Conditions). These Terms and Conditions may change from time to time, and we will post updates here. To participate, your phone must be enabled for text messaging. Certain features may require equipment upgrade for viewing.
You have the ability to permanently discontinue your participation in SMECO’s Text Service at any time by texting STOP to 76326 (SMECO). You also have the ability to temporarily discontinue your participation in the Text Service by texting PAUSE to 76326 (SMECO). You may also manage your electronic messages in the Notification Preferences section of Account Manager.
Please carefully review the following Text Service Terms and Conditions. For additional information about SMECO’s Text Service, please see SMECO’s Frequently Asked Questions on our SMECO Text Alerts page.
SMECO does not charge for SMS text messages; however, your mobile service provider may charge for messages and data. The message and data rates which may apply would be charged by, and be payable by you to, your mobile service provider. Check with your carrier for details.
You agree not to send or otherwise make available content that is unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, invasive of another’s privacy, or contains hate speech.
You acknowledge that SMECO may or may not pre-screen text message content you provide, but shall have the right, without obligation and at its sole discretion, to pre-screen, refuse, or remove any content you make available, including content that violates this section.
You agree to provide true, accurate and complete information about yourself during the Text Service registration process and to update this information promptly when it changes. If you provide any information that is untrue or inaccurate, not current, or incomplete, or if we suspect that your information is untrue or inaccurate, not current, or incomplete, we may, at our sole discretion, suspend or terminate Text Service registration or access, or refuse current or future access.
By sending text messages, you grant SMECO the perpetual, irrevocable, and fully sub-licensable license to use, distribute, reproduce, modify, adapt, publish, translate, publicly perform, and publicly display any and all text message content provided by you to SMECO (in whole or in part) and to incorporate such content into other works in any format now known or later developed.
You understand and agree that you may receive a confirmation text message for each text message you send to SMECO. You may temporarily discontinue your participation in the Text Service by texting PAUSE to 76326 (SMECO). To opt-out of or cancel the Text Service, please text STOP to 76326 (SMECO). If you experience any problems with opting out of the Text Service, or if you need help or additional information related to the Text Service, please text HELP to 76326 (SMECO). You may also send an email (including your mobile phone number) to our Contact Center or call SMECO at (888) 440-3311.
SMECO’s Text Service relies on communications networks beyond the Co-op’s control. During major events, such as hurricanes or blizzards, text messages may not be available for affected areas. You acknowledge, understand, and agree that SMECO shall not be held liable for any delays in the receipt of our text message to you, incomplete, lost, late, or misdirected messages, including (but not limited to) undelivered messages resulting from any form of filtering by your mobile carrier or service provider.
You expressly understand and agree that your participation in SMECO’s Text Service is at your sole risk. The Text Service is provided on an "as is" and "as available" basis. SMECO and its subsidiaries, affiliates, officers, agents, employees, partners, contractors, consultants, licensors, and suppliers expressly disclaim all warranties of any kind, whether express or implied, including, but not limited to the implied warranties of merchantability, fitness for a particular purpose and non-infringement.
SMECO and its subsidiaries, affiliates, officers, agents, employees, partners, contractors, consultants, licensors, and suppliers make no warranty that (a) the Text Service will meet your requirements; (b) the Text Service will be uninterrupted, timely, secure, or error-free; or (c) the results that may be obtained from the use of the Text Service will be accurate or reliable.
You expressly understand and agree that SMECO and its subsidiaries, affiliates, officers, agents, employees, partners, contractors, consultants, licensors, and suppliers shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses, even if SMECO has been advised of the possibility of such damages, resulting from the use or the inability to use the Text Service, unauthorized access to or alteration of your transmissions or data, statements or conduct of any third party regarding the Text Service, or any other matter relating to the Text Service.
SMECO reserves the right, at its sole discretion, to cancel or suspend any or all of its Text Service, in whole or in part, for any reason, with or without notice to you.
These Terms and Conditions and our relationship with you regarding SMECO’s Text Service are governed by the laws of the State of Maryland, without regard to its conflict of laws principles. You and we agree to submit to the exclusive jurisdiction of the applicable court in Maryland, and you and we hereby waive any jurisdictional, venue or inconvenient forum objections to such courts.
These Terms and Conditions contain the entire agreement between you and SMECO regarding the use of SMECO’s Text Service and supersede all prior understandings related to use of the Text Service. If any part of these Terms and Conditions is held invalid or unenforceable, that portion shall be construed in a manner consistent with applicable law to reflect, as nearly as possible, the original intentions of these Terms and Conditions, and the remaining portions shall remain in full force and effect.