My neighbor reported his power outage to SMECO and I’m an affected customer, but when I text STAT to 76326 (SMECO) it shows my account as ON.

You may receive a message that says ON, OFF, or NO KNOWN OUTAGE. Even though your neighbor's power is out and they have reported the outage, SMECO may not be aware that your power is also out. Please text OUT to 76326 (SMECO) to report your outage. After your outage is reported you can text STAT to 76326 (SMECO) to see your account as OFF.